Discover peace of mind at our audio shop with our generous 30-day return policy on new, regular-priced items. Experience our products risk-free, knowing you can exchange or return them within 30 days (*Return Exceptions apply, see details for more information). Satisfaction guaranteed, because your audio experience matters to us.

To qualify for a full refund, products must be returned within 30 days of receipt in their original packaging, unused and unopened. The buyer is responsible for covering the cost of return shipping. This ensures your satisfaction with our products and adherence to our return policy terms.

You may return opened items within 30 days of receipt for a refund, with a deduction of 30% from the original cost. The buyer is responsible for return shipping fees. This policy ensures fairness while accommodating returns of items that have been opened but are still eligible for partial reimbursement.

Upon receipt, all items undergo inspection. Customers may be held responsible for damaged or incomplete returns. Items like remotes and power cords can shift during shipping, potentially causing damage. Please ensure these items are securely packed to prevent any issues during return transit.

Normally, refunds are processed within fifteen business days after we receive your returned product at Jamie Audio. Occasionally, this timeline may extend due to necessary technical evaluations or other unforeseen circumstances that require additional processing time.

To begin a return, please ensure the product is carefully packaged in its original packaging and sent to Jamie Audio at the provided address. Any physical or cosmetic defects should be reported within 72 hours of receipt to avoid becoming the buyer’s responsibility.

*Return Exceptions: Certain items are not eligible for return or refund, including special order items, wearable products like headphones, sale items (including special promotions and promo codes), open-box items, and discounted demo models sold “as is.” Please note these exclusions before making your purchase.